IgnitED Terms & Conditions.
Created: January 2025 – next review: January 2026
IgnitED Education Terms and Conditions
Introduction
These Terms & Conditions outline the key policies governing bookings, payments, cancellations, conduct, and programme operations. By enrolling, you agree to these terms, ensuring a smooth and transparent experience for all participants.
Please review the details carefully, and feel free to reach out if you have any questions. You can contact us by emailing info@Ignitededucation.uk or calling us on 01243 118515.
IgnitED is operated by IgnitED Education Limited, a company registered in England and whose registered office is 71-75 Shelton St, Covent Garden, London WC2H 9JQ
Registrations
A. To secure a place, we strongly recommend submitting your booking application as early as possible to ensure your choice is available. Registrations close on 1st August 2025.
B. All registrations must be made by the parent or guardian of the participant on the programme.
C. Your place on the programme is confirmed only when we send you written confirmation that your registration has been accepted, that we can offer you a place, and the programme fees have been received.
D. We retain absolute discretion in accepting or declining applications.
E. Upon sending confirmation of your place, a contract is formed between you and IgnitED. The contract remains in effect until the programme finishing Date, unless terminated earlier in accordance with these Terms. If the booking is made via an IgnitED Approved partner, the contract is formed between IgnitED and the parent/guardian — not the Approved partner.
F. The Contract is subject to these Terms, the registration form, and the confirmation. Please review all details carefully. If you believe there is an error or missing information in the Terms, booking form, or confirmation, you must notify us before submitting your application. Any agreed changes must be confirmed in writing.
G. In certain circumstances beyond our control, we may need to change the programme to another local location. If this occurs, we will inform you as soon as possible.
H. Where a location change is due to circumstances beyond our reasonable control, we accept no liability for any resulting losses.
I. IgnitED is not responsible for the loss, damage, or theft of personal belongings during the programme. Safeguarding personal items remains the sole responsibility of the parent /guardian and participant.
J. Parents/guardians and participants must ensure they are fully informed of the programme details before the programme Start Date. IgnitED accepts no liability if the programme does not meet expectations, provided there has been no default from the advertised offering on our part.
2. Deposit, Programme Fees, and Payment
A. The fees for each programme are listed on our website (here) and may be subject to change. Fees include tuition, excursions, activities, certification of attendance, and letter of reference letter. Some programmes offer optional extras (additional purchases) that are not included in the Fees and will incur an additional cost if booked.
B. Fees and Additional Charges can be paid using the following method:
C. Bank transfer (recommended). Please note that if a refund is required, the refund will only be paid into the account the original payment was made from.
D. All Fees and Additional purchases must be paid at time of purchase in British pounds (£):
E. For bank transfers – within 48 hours of the invoice date, quoting your unique statement number provided on the invoice.
F. If we have issued a confirmation but you have not paid the invoice within 5 working days, we will notify you. You must complete payment within 24 hours of receiving our notification, or we reserve the right to cancel your booking and offer your place to someone else.
H. If we cancel or reject your booking, or if you cancel in line with these Terms, we will refund any Fees or Additional Charges paid within 14 business days.
I. Failure to pay Fees in accordance with these Terms will result in cancellation of your booking and termination of the Contract. You will not be entitled to start the programme.
J. Our bank details for Fee and additional payments are provided in the statement issued with the Confirmation.
3. Cancellation & Refunds
A. Before the 21st July it is possible to secure a place on the programme with a £100 deposit. This deposit is non-refundable if you choose to cancel.
B. At the discretion of IgnitED’s directors, the deposit may be rolled over to a future programme.
C. All cancellations must be submitted in writing, with the cancellation effective from the date we receive your notice.
D. Due to the logistical requirements of venue, staffing, transport, and other programme features, no refunds will be issued for cancellations made within 30 days of the start date, except at our sole discretion.
E. If a registration is amended less than 30 days prior to or after the programme start date, there will be no refund for missed programme elements, and additional charges may apply.
F. We reserve the right to postpone a programme no later than 16 days before the programme Start Date due to low demand. In such cases, we will provide you with the choice of a full refund of any fees or offer of an alternative programme.
G. If unforeseen circumstances prevent us from delivering a programme, we may cancel your booking and issue a refund for any Fees and additional charges paid.
H. To ensure the safety and wellbeing of all participants and staff, we reserve the right to withdraw a participant from the programme if they arrive with an undisclosed medical condition. In such cases, no refund will be issued for failure to disclose a pre-existing medical condition.
I. If based on disclosed medical information, we determine that a participant’s needs cannot be reasonably accommodated despite best efforts, we may cancel the booking and provide a full refund of all Fees.
4. Payment of Refunds
A. No refund shall be given where the participant has been dismissed from the programme
B. We take complaints seriously and endeavour to reply to any formal complaint made with a clear, comprehensive, and supportive service
5. Third Party Services
A. All venues, campus facilities, cleaning services, industry visits, and transport are arranged in advance of the programme Start Date and provided by third-party suppliers. While we make every reasonable effort to ensure these services meet the needs of the programme, their provision is beyond our direct control, and we cannot guarantee their performance or availability.
6. Parent/guardian & participant Obligations
The Parent/guardian booking the programme shall ensure:
A. that the participant attends all programme sessions regularly and on time;
B. that the participant does not bring valuable belongings with them on a programme they are not able to responsibly manage;
C. the participant refrains from using any audio or visual recording equipment during programme sessions;
D. the participant complies with our health and safety briefing and behavioral expectations;
E. timely and correct reply to any communications from IgnitED
F. Parents/Guardians acknowledge that they are responsible for ensuring the participant fulfills their obligations and adheres to the participant behaviour expectations.
G. Behaviour expected from participants are similar to those in any university and professional organisational setting: meaning at all times adhering to UK law, adhering to required attendance in a timely and appropriate fashion, treating others with the upmost respect, not smoking, vaping, consuming alcohol, or illegal substances. If the participant fails to comply with their behavioural responsibilities, they may be dismissed from the programme, and we may terminate the Contract. Participants are responsible for any associated costs, and in such cases, no programme refund will be issued.
7. Promotional Materials
A. We hope that participants find the programmes a rich and fulfilling experience. To help share the experiences with other young people, we would like to use media of participants during the Programme for the purpose of IGNITED’s promotional material, including; future marketing, our website, and non-identifiable social media posts.
B. We would also like to use any feedback received from end of programme surveys for the same purpose.
C. When applying for a programme with us, you will be given the option to indicate your acceptance for us to be able to use such material for the purpose specified
8. Travel
A. Parents/Guardians/participants are responsible for arranging travel to and from the programme. All travel details and any changes must be confirmed in writing with us, including parental consent for participants making their own way to and from the programme, in order to follow up with you in the unlikely event of an emergency.
B. Parents/Guardians/participants are responsible for any travel costs incurred getting to and from the programme.
9. Force Majeure
A. Details of the programme have been published in good faith; however, we reserve the right to modify, alter, or cancel any aspect of the programme in the event of unforeseen circumstances beyond our reasonable control. These may include, but are not limited to, adverse weather conditions, natural disasters, government actions, travel restrictions, public health emergencies, third party partners affected by organisational difficulties, or operational disruptions affecting our ability to deliver the programme as planned.
B. In such cases, we will make reasonable efforts to provide suitable alternatives where possible. However, IgnitED shall not be held liable for any losses incurred due to necessary changes resulting from these circumstances.
10. Your Privacy & Personal Information
A. We are committed to protecting your privacy and safeguarding your personal information. Our full Privacy Policy is available [here].
B. Any personal information you provide will be handled in accordance with this policy, which outlines:
C. What personal data we collect
D. How and why we collect, store, use, and share your information
E. Your rights regarding your personal information
11. Governance
A. This Contract is governed by English law, and any claims or disputes may be brought in the English courts.