IgnitED Privacy policy.

Created: January 2025 – next review: January 2026

IgnitED Education Privacy Policy

 

Introduction

Here we lay out how we manage your personal data when you provide us with personal data or visit our websites (regardless of your location), it also lays out your privacy rights and how the law protects you. IgnitED is committed to safeguarding your personal data.

 

Summary of How We Use Your Personal Data

  • IgnitED uses your personal data:

    • To perform the contract we are about to enter into, or have entered into, with you;

    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;

    • To comply with legal obligations;

    • With your consent.

  • On occasion, personal data is shared with third parties to deliver the services you have purchased. Examples include:

    • Companies that assist us in providing our services, such as:

      • University of Chichester (e.g. for fire registers)

      • Programme feature guest providers

      • Industry visit hosts

    • Our insurance providers;

    • Companies conducting background checks;

    • Other digital organisations, where relevant and necessary, such as:

      • Microsoft – Communications and storage

      • Survey Monkey – Communication

      • Mailchimp – Communication

      • Google (Analytics, Tag Manager, Ads, Search Console, and others)

      • WordPress – Website Hosting Provider

  • Where we rely on your consent, such as for marketing purposes, you can withdraw this consent at any time.

  • Our privacy policy provides more details on this processing, including your data protection rights and your right to object to certain processing.

 

What Does This Policy Cover?

This policy describes how IgnitED uses your personal data when you register your details or your child’s details on our website, via e-mail, telephone, or in-person submission. When we mention "Controller," "we," "us," or "our" in this privacy policy, we are referring to Ignited Education Ltd as the entity responsible for processing your personal data. It also outlines your data protection rights, including your right to object to some processing. More information about your rights, and how to exercise them, is provided in the “What Rights Do I Have?” section.

 

What Information Do We Collect?

We collect and process personal data about you when you interact with us and our websites, and when you purchase resources and/or services from us. This includes:

  • Your name and your child’s name;

  • Your child’s gender;

  • Your child’s age/date of birth and any relevant medical information required for us to provide a service (only where necessary);

  • Your home address, email address, and contact phone number, including any backup phone numbers for emergency use;

  • Your payment and delivery details, including billing address and credit card details, where you make purchases from us (where relevant);

  • Your marketing preferences, including any consents you have given us;

  • Communications that you may send to us;

  • Information that does not directly identify you (your IP address through the placement of cookies; and location data which may be derived through your IP address).

 

How Do We Use This Information, and What Is the Legal Basis for This Use?

We process this personal data for the following purposes:

  • To fulfil a contract, or take steps linked to a contract: this is relevant where you purchase resources or services from us. This includes:

    • Verifying your identity;

    • Taking payments;

    • Communicating with you;

    • Providing customer services and arranging the delivery or other provision of resources or services.

  • As required to conduct our business and pursue our legitimate interests, in particular:

    • Using your information to provide details of resources and services you have enquired about or requested, and responding to any comments or complaints you may send us;

    • Monitoring use of our websites and online services, and using your information to help us evaluate, improve, and protect our resources, content, services, and websites, both online and offline;

    • Personalising our website, resources, or services for you;

    • Where relevant, if you provide a credit or debit card as payment, we also use third parties to check the validity of the sort code, account number, and card number you submit to prevent fraud (see data sharing below);

    • Monitoring customer accounts to prevent, investigate, and/or report fraud, terrorism, misrepresentation, security incidents, or crime, in accordance with applicable law;

    • Using information you provide to investigate any complaints received from you or others about our website or our resources or services;

    • Using personal data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosing such information in connection with legal processes or litigation). For example, we may need to share personal data with an inspection authority to comply with our regulatory obligations;

    • Using personal data of some individuals to invite them to participate in market research.

  • Where you give us consent:

    • Placing cookies and using similar technologies in accordance with our cookies policy and the information provided to you when those technologies are used;

    • Keeping you updated about our services or offers by email, in line with your preferences if you have given consent/subscribed to our newsletter;

    • Contacting you directly via social media in relation to any competitions you have entered;

    • On other occasions where we ask for your consent, using the personal data for the purpose we explain at that time.

  • For purposes required by law:

    • Where we need parental consent to provide online services to children under 13 (most of our websites are not designed for children under 16);

    • In response to requests by government or law enforcement authorities conducting an investigation.

 

Withdrawing Consent or Objecting to Direct Marketing

Wherever we rely on your consent or legitimate interest, you can withdraw that consent at any time. In some cases, we can send you direct marketing without your consent, where we rely on legitimate interests. You have an absolute right to opt-out of direct marketing at any time. You can do this by following the instructions in the communication (where it is an electronic message), updating your preferences in your account, or by contacting us using the details provided below.

 

Who Will We Share This Personal Data With, and When?

Personal data will only be shared with other organisations, such as insurers and organisations to deliver our services, where necessary.

Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law, or if required for the legal protection of our legitimate interests in compliance with applicable laws. Personal data will also be shared with third-party service providers, who will process it on behalf of IgnitED for the purposes identified above. In particular, we use third-party providers for website hosting, maintenance, marketing, and identity checking.

In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s advisers and will be passed to the new owners of the business.

All accommodation, campuses, cleaning, and catering are provided by third-party providers (the host schools and colleges), which are hired in advance of the Course Start Date. We will share personal data with these suppliers to assist us in performing our duties, e.g., to ensure dietary requirements are met.

 

Cookies and How We Use Them

Cookies are small text files placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owners.

Please refer to the cookie policy on our website for further details on this and how you can manage any cookies we use. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

What Rights Do I Have?

You have the right to ask us for a copy of your personal data; to correct, delete, or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine-readable format, and to ask us to share (port) this personal data with another controller.

In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the personal data to meet a contractual or other legal requirement, or where we are using the personal data for direct marketing).

These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights), or if you ask us to delete information that we are required by law to keep or have compelling legitimate interests in keeping. Relevant exemptions are included in both the GDPR and the Data Protection Act 2018. We will inform you of relevant exemptions we rely upon when responding to any request you make.

To exercise any of these rights, or to obtain further information, you can contact us via our Data Protection Champion using the details provided below. If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live, work, or where you believe a breach may have occurred. This is likely to be the Information Commissioner’s Office in the UK.

 

How long will you retain my personal data?
We only retain your personal data for as long as is required by law, or for as long as necessary for the purposes for which we process your personal data.

 

Purchases

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

 

Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy

Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy

 

How do I get in touch with you?
If you have any concerns about how we process your personal data, or would like to opt out of direct marketing, you can get in touch with us at IgnitED , 71-75 Shelton St, London WC2H 9JQ or by email: info@ignitededucation.uk